|
|
Livonia Technical Services Company
VOICE/FAX
(248) 474-2035
QUALITY OPERATING SYSTEMS (QOS)
1 Day Training Program or 2 Day Workshop
Who Should Attend
Anyone
involved in developing, implementing, or participating in quality-related
activities.
Purpose of the Training
This
training program provides a detailed explanation and illustration of the
actions and methods needed to design, implement, and use the Quality Operating
System originally developed by Ford Motor Company. During this training you
will:
·
Find out how the QOS Cycle is structured.
·
See how team work and process-thinking are critical to improvement.
·
Discover how you can identify—and then improve—important issues that
affect the bottom line of your business.
·
Find out why Failure Modes & Effects Analysis (FMEA) is important
to a good Quality Operating System.
What You Will Learn
|
· Why continual improvement
is forever—and how to approach it in that way |
· How to understand customer
wants and needs, including those that are unspoken |
|
· How to make QOS integral
to your business practices and daily activities |
· How to pick key process
and key measures for your QOS activities—and how FMEA can help |
|
· Why consensus decisions
take longer to make but are easier to implement |
· What you can do to make
sure that everyone participates in QOS |
|
· How to balance tasks and
relationship issues in ongoing improvement efforts |
· How to predict the future
outcomes of your manufacturing & business processes |
|
· Why good-bad inspection
methods are expensive, ineffective, counter-productive, and addictive! |
· How to determine which
process issues affect customer satisfaction—and how to improve them |
|
· How to integrate good team
work principles into your QOS activities |
· Why constant employee
awareness, participation, and commitment is necessary for success |